Business Process
Re-engineering

Expanding world markets and new technologies have raised the competitive bar and accelerated the need for organizations to improve their performance and customer satisfaction. Business process re-engineering (BPR) seeks to evaluate how well business processes and supporting infrastructures accommodate maturing and ever-changing business needs. BPR combines a process view and the application of advanced information technology (IT) in planned, comprehensive organizational change efforts and solutions.

Southwest Research Institute® (SwRI®) offers a multidisciplinary, interactive team of highly qualified business and technical experts who can analyze current processes and define new processes to help businesses become more efficient and modern.

SwRI's BPR team integrates advances in technologies and business practices to implement comprehensive and multi-faceted IT changes and solutions for business success.

Defining the Need for BPR

An organization may recognize the need for process improvement due to awareness of concerns such as:

• Inefficient data processing, from either insufficient automation or ineffective IT solutions
• Inaccurate report information, leading to missed opportunities or unwise strategic decisions
• Outdated IT systems that are not capable of fully supporting business goals
• Incomplete or interrupted communication between departments
• Increased customer wait time
• Diminished quality of customer service
• Decreasing repeat business

Implementing BPR

SwRI's BPR team focuses on redesigning the business process as a whole to achieve the greatest possible benefits to the organization and its customers.

• BPR begins with a high-level assessment of the organization's mission, strategic goals and customer needs.
• BPR is used to identify, analyze and redesign the core business processes with the aim of achieving dramatic improvements in critical performance measures such as cost, quality, service and speed.
• BPR results in customer-focused and outcome-oriented change in response to internal and external forces requiring a re-evaluation of the business performance.
• BPR not only transforms processes but also ensures that the business structure, IT and culture are successfully assimilated into the improved processes.
   

SwRI's change management specialists perform the role of organizational development coaches to ensure that the "people side" of BPR is properly implemented.	SwRI's business analysts can help identify customers' needs and key stakeholders to ensure that products and services are strategically aligned with business goals.

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